FAQ
Orders
How can I track my order?
You can track your order by following the tracking link provided in your confirmation email, or by visiting this link and entering your tracking number.
What is your delivery time within France?
Standard delivery within France takes 2-3 business days and is free of charge.
Do you ship internationally?
Yes, we offer international shipping to Europe, the UK, and North America, with delivery times and costs varying by region. Please visit our Shipping policy page for more details
Can I change or cancel my order after it's placed?
Orders cannot be changed or canceled once they have been shipped, so please double-check all details before confirming.
What is your return policy?
You can return or exchange items within 15 days of receipt as long as they are unused, undamaged, and in their original packaging. Please visit our Returns policy page for more details
How do I initiate a return or exchange?
Simply email us at info@kiiggy.com with a photo of the product’s condition, and we’ll send you return instructions within 24 hours.
When will I receive my refund?
Refunds are processed within 2-3 working days of receiving the returned item, but it may take up to 10 business days to appear in your account, depending on your bank.
Product
Where are your products made?
Our products are proudly made in France, ensuring high-quality craftsmanship and sustainable production practices.
Is there a weight limit for pets using this product?
Yes, our product is designed to comfortably support pets up to 10kg in weight.
Can this product be machine washed?
Yes, our products are machine washable. Please follow the care instructions provided on the label for best results.
Are the products suitable for all dog breeds?
Our products are designed for small to medium-sized dogs, especially those under 10kg. Please check the product dimensions to ensure a good fit for your dog.
Do you offer different sizes?
Yes, we offer a range of sizes. Please refer to our size chart for detailed measurements.
Company
Who founded Kiiggy?
Kiiggy was founded by a passionate French designer who lives with an Italian Greyhound named Billy. Our brand is driven by a deep love for pets and a desire to enhance the bond between humans and their furry friends.
What is the mission of Kiiggy?
Our mission is to bring joy to both humans and their pets, creating products that foster a deeper connection and enhance the special moments shared between people and their four-legged companions.
What inspires Kiiggy's designs?
Our designs are inspired by the beauty of art from various eras and the timelessness of nature. We incorporate classic natural hues to create products that stand the test of time and reflect the enduring bond between humans and their pets.
How does Kiiggy ensure sustainability?
Kiiggy is committed to sustainability by using eco-friendly and biodegradable materials, collaborating with supply chains that prioritize energy efficiency, and minimizing waste throughout our process, from design to packaging.
Does Kiiggy support any charitable causes?
Yes, Kiiggy donates 1% of our annual sales profits to SHPA, a French organization dedicated to protecting endangered animals. By choosing Kiiggy, you contribute to the well-being of animals around the world.
What is Kiiggy's commitment to quality?
We are dedicated to producing high-quality products that are both durable and safe for pets. Our designs reflect our belief in the unique spirit of every animal and aim to enhance the harmony and intimacy of the pet-human bond.
Partnerships
How can retailers inquire about carrying Kiiggy products?
If you run a store, boutique, or distribution and are interested in our products, please email us at info@kiiggy.com with the following details: your business name, type, contact person and information, company address, website (if available), and a brief description of your business and current products. We will get in touch with you as soon as possible to discuss potential collaboration.
I’m a product tester or influencer interested in partnering with Kiiggy. How should I apply?
We are keen to partner with individuals who share our commitment to sustainability and animal welfare. Please email us at info@kiiggy.com with your profile, a brief explanation of your commitment to these values, and the following details: your name and contact information, links to your social media profiles or blog, a description of your target audience, engagement statistics, and ideas for collaboration or showcasing our products. We will review your request and contact you to discuss further.
Can’t find your question here?
If you have any other questions or need further assistance, please don’t hesitate to reach out to us at info@kiiggy.com. We’re here to help!